Privacy policy

Monetley Ltd ("we" or "us") are committed to protecting and respecting your privacy.


1.1 This policy together with our other Terms of Service and our Business Terms (as applicable) apply to your use of our website at (the "Site");
1.2 This Confidentiality Policy is intended to inform you about the methods of collecting and using your Personal Data by Monetley, as well as your rights in terms of the protection of personal data under applicable European national legislation and European Regulation 2016/679 of 27 April 2016 regarding the protection of data, called “GDPR”.


We use cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you use or browse our Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.


3.1. Information submitted through our website. For example, when you sign up to the Site and provide details such as your name, ID, selfie and address, or details we collect about how you use the website. There may be times when you give us ‘sensitive’ information, which includes things like your biometric data. We’ll only use this information in strict accordance with the law.
3.2. Details about your transactions with us including any cards and accounts you use.
3.3. Information on how you use your phone. For example, the mobile network you use, your IP address or operating system and the settings on your phone.
3.4. Information you give us permission to access on your phone. Things you give us explicit permission to see, like your address book, photos, geolocation and data from your camera.
3.5. Information from social networks or online accounts. Information from any accounts that you share with us.
3.6. Cookie information.


4.1. We use information we collect about you to provide you with the products we offer, to notify you about changes to our products and to improve our products. We also use this information to provide you with information about other products we or selected third parties offer which are similar to the ones you have used or enquired about or we think may be of interest to you.
4.2. To meet our legal obligations, we use it to:

4.2.1. Search your record at immigration and fraud prevention agencies;
4.2.2. Prevent illegal activities like money laundering, tax evasion and fraud.


We keep your data as long as you’re using Monetley, and for 5 years after that to comply with the law. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to and/or the law says we have to.


6.1. We will not disclose your personal data to anyone except as described in this notice.
6.2. We may share your personal information with third parties to provide you with the products we offer, including service providers, credit reference agencies and financial institutions. We may also share your personal information with third parties to prevent crime and reduce risk, if required to do so by law, where we deem it appropriate to do so, to respond to legal process or to protect the rights or property of Monetley, our customers or others.


7.1. The information that we collect from you may be transferred to, stored at and processed by recipients located in destinations outside the European Economic Area ("EEA"). These countries may have data protection standards that are different to (and, in some cases, lower than) those in which you reside. We will take all steps necessary to ensure that the recipients will use and protect your information in the same secure way that we do.
7.2. If we have given you (or if you have chosen) a password, access code or any other secure means or access or authentication which enables you to access certain parts of our site, you are responsible for keeping this password confidential and complying with our instructions. You must not share credentials with anyone else, and you authorise Monetley to act upon instructions and information from any person that enters your credentials.
7.3. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, unless you are communicating with us through a secure channel that we have provided. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have a right to:
8.1. Access the personal data we hold about you, or to get a copy of it.
8.2. Make us correct inaccurate data.
8.3. Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it.
8.4. Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
8.5. Withdraw any consent you’ve previously given us.


Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.


All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights or receive further information, you should contact us via our Site or write to the address below:
Monetley LTD
2nd Floor, Berkeley Square House, Berkeley Square, London, United Kingdom, W1J 6BD

Data Protection Officer:

We have appointed a data protection officer ("DPO"). Our DPO has a number of important responsibilities including:
monitoring Monetley’s compliance with the GDPR and other data protection laws;
raising awareness of data protection issues, training Monetley staff and conducting internal audits;